Completing or Renewing Your PCI Compliance
    • 01 Apr 2024
    • 2 Minutes to read

    Completing or Renewing Your PCI Compliance


    Article Summary

    Helcim makes it easy to complete your PCI Compliance, most businesses can answer the questions and obtain their certification all from within their Helcim account.

    For an overview of PCI Compliance, click here


    PCI Compliance due date

    You have 90 days from when your account is approved to complete your PCI Compliance by answering the security questions.


    To complete your PCI Compliance questionnaire, click on All Tools and then on My Business.

    Then click on Security and Compliance on the left side menu. 

    On the landing page, you can learn more about PCI Compliance and why it is important, and view your current compliance status. If you have not yet completed your PCI Compliance questionnaire, your status will be listed as Not Compliant. 

    Completing the Questionnaire

    To get complete the compliance requirements, click on Answer Security Questions.The questions that are generated will vary depending on your type of business and operations. Helcim will determine your SAQ types based on your processing and let you know which categories you fall under as well. Once the form is generated, simply work through all the questions to complete your compliance.

    If you need more information about any of the questions, simply click on the i icon on the right-hand side for a more detailed description.

    At the bottom, you will see an optional box for Third Party Vendors. This refers to vendors that would manage your IT on your behalf. You can add up to 9 vendors. 


    Once you have reviewed the questions, click on Submit Compliance.


    You have now completed your PCI Compliance for the year. You can see your new status along with the date it is valid until displayed in green on the main landing page.

    Changing Your Compliance Scope

    If how you accept credit cards or your business operations change, you can update your compliance details by clicking on Change My Compliance Scope.change my compliance scopeYou will now need to manually submit your compliance. Some SAQ types cannot be completed within the questionnaire, and will need to be uploaded through this section as well.

    • Uploaded File: Select the file you want to upload from your device

    • Compliance Type: Use the drop-down menu to select your compliance type

    • Your Name: This will be auto-populated with your username

    • Your Title: This will be auto-populated with the title entered in your account

    Once you are done entering in the information, click on Submit Compliance.

    Other compliance requirements

    Additional documentation and compliance requirements will be requested if you are using the Helcim API or Integrations to send full card numbers. Learn more here.

    Renewing Your PCI Compliance

    Once you are less than 90 days away from your PCI Compliance expiring you'll be able to complete the questionnaire again and renew your compliance.

    When you're ready to re-submit your PCI Compliance, select My Business and Security and Compliance if you're within the 90 day window of expiry, you will see the option to Renew Compliance.

    You can now complete the questionnaire to renew your compliance for another year.


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