--- title: "Download the Helcim POS app | Using the Helcim POS" slug: "download-the-helcim-pos-app" description: "Learn how to download the Helcim POS app on your desktop or laptop, tablet, or mobile phone to start taking payments and managing your business." updated: 2025-04-17T18:10:42Z published: 2025-04-17T18:10:42Z canonical: "learn.helcim.com/download-the-helcim-pos-app" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.helcim.com/llms.txt > Use this file to discover all available pages before exploring further. # Download the Helcim POS app The Helcim POS app is your gateway to processing payments, managing your sales, and running your business efficiently. This guide will walk you through the simple steps to download the app on your preferred device. --- **In this article** - [Downloading the app for your desktop or laptop](/v1/docs/download-the-helcim-pos-app#downloading-the-app-for-your-desktop-or-laptop) - [Downloading the app for your tablet or mobile phone](/v1/docs/download-the-helcim-pos-app#downloading-the-app-for-your-tablet-or-mobile-phone) - [App download and system requirements](/v1/docs/download-the-helcim-pos-app#app-download-and-system-requirements) - [Next steps](/v1/docs/download-the-helcim-pos-app#next-steps) --- ## Downloading the app for your desktop or laptop --- To download the Helcim POS app on your desktop or laptop: - Start by logging into your Helcim account through your web browser. - Once you're logged in, select **All Tools**, then **App Devices** - You'll see tabs at the top of the screen for different device versions: **Desktop Version**, **Tablet Version**, and **Smartphone Version**. - Click the **Download App** button under **Desktop Version**. You can also use these direct download links: - [Download for Mac](https://storage.googleapis.com/hcm-app-latest/payments-app-installer-mac.dmg) - [Download for Windows](https://storage.googleapis.com/hcm-app-latest/Helcim.exe) --- **Download for Windows** After clicking **Download for Windows**, a file will download. Double-click this file to open it. - This will open a window in your file explorer. - Double-click the **Helcim** file within that window. - Click **Install**. Once the installation is complete, you can find the Helcim app by searching in the bottom left corner of your screen. --- **Download for Mac** After clicking **Download for Mac**, a file will download. - Double-clicking this file will open Mac Finder. - Click the Helcim app file and drag it into the **Applications** folder. - Once the file has moved, open the **Applications** folder and double-click the Helcim app to open it. --- ## Downloading the app for your tablet or mobile phone --- To download the Helcim POS app on your tablet or mobile phone: 1. You can either: 1. Log in to your Helcim account through a web browser and click on **App and Download**. Then, select the **Tablet Version** or **Smartphone Version** tab. You'll then see buttons to download from the Apple App Store or Google Play Store. 2. Or, you can open the Apple App Store (for Apple devices) or the Google Play Store (for Android devices) directly on your device. 2. Search for **Helcim: Point of Sale**. The app icon will display the Helcim logo. 3. Tap **Get** or **Install** to download and install the app. 4. Once the app is installed, it should appear on your home screen or app list. You can also tap **Open** in the app store to launch it. | ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/pencil-white.png) | To save time when logging in, you can set up a user PIN for the Helcim Payments app. [Learn more about setting up a PIN here.](/v1/docs/creating-or-changing-your-pin) | | --- | --- | ## App download and system requirements --- To ensure the best experience, the Helcim POS app and hardware are tested and fully supported on devices that meet the following operating system requirements: - **Desktop** - Apple / Mac: 10.13 or higher - Windows / Android: Windows 11 - 64 bit, Windows 10 - 64 bit - **Tablet** - Apple / Mac: iPad OS 16.0 or higher - Windows / Android: Android 10.0 or higher - **Smartphones / Mobile Devices** - Apple / Mac: iOS 16.0 or higher - Windows / Android: Android 10.0 or higher While we strive for backward compatibility, we cannot guarantee optimal performance or ongoing support for devices and operating systems that don't meet these requirements. --- **Space Requirements** The Helcim Payments app requires the following approximate storage space: - Desktop: 500MB - Tablet: 8.5MB - Smartphones / Mobile Devices: 8.5MB Please note that these are approximate values and may vary slightly. --- **Network Requirements** For a smooth experience, we recommend an internet speed of at least 10-15 Mbps. If you're using multiple devices on the same network, you may need a higher internet speed. --- **Incompatible Devices** The Helcim Payments app is currently not compatible with: - LG L322DL devices - Chromebooks --- ## Next steps --- Now that you've downloaded the Helcim POS app, you're ready to set it up! Learn how to configure the app and your devices in our [Setting up the Helcim POS](https://learn.helcim.com/docs/setting-up-the-helcim-pos) article.