---
title: "Back office tools | Navigating your Helcim account"
slug: "helcim-back-office-tools"
description: "Learn to navigate Helcim's Back Office Tools, including My Business, Employees, Bank Deposits, Support Tickets, Equipment, Chargebacks, and App Devices."
updated: 2025-10-02T21:35:53Z
published: 2025-10-02T21:35:53Z
canonical: "learn.helcim.com/helcim-back-office-tools"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.helcim.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Back office tools

The Back Office Tools category in the All Tools menu of your Helcim dashboard provides access to tools that help you manage the behind-the-scenes, administrative aspects of your Helcim account.

## Helcim’s Back Office Tools

---

- **My Business:** Manage your merchant accounts, addresses, banking, and more.
  - **Tip:** Many of the tools in the Back Office Tools category can also be accessed as side-menu items within the My Business tool, including Equipment, Chargebacks, Bank Deposits, Support Tickets, and Employees.
- **Employees:** Add and manage [employee](https://learn.helcim.com/docs/managing-employee-roles-and-settings) user accounts.
- **Bank Deposits:** View details of [your deposits](/v1/docs/monitor-bank-deposits) and withdrawals.
- **Support Tickets:** Contact [Helcim support](/v1/docs/creating-a-support-ticket) for assistance.
- **Equipment:** [Order hardware](https://learn.helcim.com/docs/order-helcim-equipment) for taking in-person payments.
- **Chargebacks:** Manage [chargeback disputes](https://learn.helcim.com/docs/navigating-chargebacks-on-your-dashboard).
- **App Devices:** [View and manage devices](/v1/docs/view-payment-devices) with the Helcim app installed, and adjust device settings.

![Back office tools](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/back-office-tools(1).png)

## Next Steps

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Now that you have a good grasp of the Back Office Tools category, here are some next steps to continue learning how to use the Helcim platform:

Discover other Helcim tool categories:

- [Navigating Payment Tools](https://learn.helcim.com/docs/helcim-payment-tools)
- [Navigating Merchant Tools](https://learn.helcim.com/docs/helcim-merchant-tools)