---
title: "Load receipt paper in your Helcim Smart Terminal"
slug: "receipt-paper-for-helcim-smart-terminal"
description: "Learn how to quickly load receipt paper into your Helcim Smart Terminal (both 1st and 2nd Gen models) and find the right paper specs."
updated: 2025-07-14T22:27:56Z
published: 2025-07-14T22:27:56Z
canonical: "learn.helcim.com/receipt-paper-for-helcim-smart-terminal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.helcim.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Load receipt paper in your Helcim Smart Terminal

The Helcim Smart Terminal features a convenient built-in printer for transaction receipts, making it easy to provide your customers with a physical record of their purchase.

This guide will walk you through the simple steps to load receipt paper into both the [1st and 2nd Generation models](/v1/docs/what-is-the-helcim-smart-terminal#what-variations-of-the-smart-terminal-are-there) of your Smart Terminal, ensuring you're always ready to print!

---

**In this article**

- [Loading receipt paper](/v1/docs/receipt-paper-for-helcim-smart-terminal#loading-receipt-paper)
- [Receipt paper specifications](/v1/docs/receipt-paper-for-helcim-smart-terminal#receipt-paper-specifications)
- [Where to buy receipt paper](/v1/docs/receipt-paper-for-helcim-smart-terminal#where-to-buy-receipt-paper)
- [Next steps](/v1/docs/receipt-paper-for-helcim-smart-terminal#next-steps)
- [FAQs](/v1/docs/receipt-paper-for-helcim-smart-terminal#faqs)

---

## Loading receipt paper

---

Your Helcim Smart Terminal comes with two rolls of paper. One is installed already, while the other is in a separate box.

To load or replace receipt paper once it runs out, follow the steps below.

1. Pull open the paper roll holder.
  - **For 1st generation Smart Terminals (white):** Pull up on the 3 raised lines on both sides of the terminal, just above the screen.
  - **For 2nd generation Smart Terminals (black):** Pull up on the rectangular latch located on the back of the terminal.
2. Remove any empty roll and insert a new one.
3. Ensure the thermal-coated side of the paper is facing upwards when the terminal is right-side up.
  - **For 1st generation Smart Terminals (white):** The paper should unfurl towards you, or towards the front of the card reader.
  - **For 2nd generation Smart Terminals (black):** The paper should unfurl away from you.
4. Push on the lid to snap it closed.
5. To print a test receipt, select a transaction from your transaction list.
  - From the action menu (three dots in the top right), select **Print receipt**.
6. When printing receipts, make sure to rip them towards you.

![Loading receipt paper into the Helcim Smart Terminal (Gen 2)](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/receipt-paper-load.png)

Inserting a roll in the 2nd generation Smart Terminal

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### Tutorial video for 1st generation Smart Terminal

[YouTube video player](https://www.youtube.com/embed/arj5kYu5Gq4?si=uTH-TLhrYcQEoojr)

## Receipt paper specifications

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To ensure your printer works perfectly, use thermal paper rolls that are **2 1/4 in x 50 ft**.

![A 2.25 in by 50 ft roll of receipt paper for the Helcim Smart Terminal.](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/receipt-paper-roll.png)

## Where to buy receipt paper

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You can easily find compatible thermal receipt paper at most office supply stores or online.

As a starting point, here are some links from Amazon that you can check out.

- [Amazon USA](https://www.amazon.com/Verifone-Ingenico-ICT220-ICT250-BuyRegisterRolls/dp/B01AJH50AI/ref=sr_1_6?crid=C15IFNTQJP76&dib=eyJ2IjoiMSJ9.UJE8105H5D1wQRlEXUStHk-M_iABtSbtNfUskUSD2xtJkS6dzI_CAphwQ1ii0zbYS7O9o-h9101sPr_BaZo3AWn8NmO5z-4b6l9BpvvuuV1aq5dIpgwi_YXGkKLdHItEHnzyHAljhM49PNf7AqbPI0V1YVQgA6yqq9L_UCB_IKe2uSrdwzea9mx1rKYt5ajjHcdMDb7jBZqpxrG1FTS635Per933yGk6ncvY17AswkseZFnDLLi4thOm1n2fml_FuKlEjBrcbzNuX2wzyZ_BOMINnxJVXTBq3RLbpQTeDH8.eHlmP1HP9yvjLGXQX7pqsJaubxDBvw3RrIwAshpSxVs&dib_tag=se&keywords=thermal%2Bpaper%2B2%2B1%2F4%2Bx%2B50&qid=1752530877&sprefix=thermal%2Bpaper%2B2%2B1%2F4%2Bx%2B50%2Caps%2C206&sr=8-6&th=1)
- [Amazon Canada](https://www.amazon.ca/dp/B01AJH50AI?ref=nb_sb_ss_w_ab-ac-bia_nk_11_13_kp4ap0&amp=&crid=YV0W1P612NIK&sprefix=receipt%2Bpaper&th=1)

## Next steps

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Now that you know how to load receipt paper, you're ready to process transactions.

| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/cursor.png) | Learn how in our guide: [Take a payment with your Helcim Smart Terminal](/v1/docs/take-a-payment-with-your-helcim-smart-terminal). |
| --- | --- |

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### FAQs

**My Smart Terminal isn't printing receipts. What should I do?**

Ensure the printer latch is closed and the receipt paper is loaded correctly with the thermal-coated side facing the screen. Check if your device has the latest version of the Helcim app. If issues persist, try rebooting your Helcim Smart Terminal.