Credit card declines can be frustrating for both you and your customers, but they're a normal part of processing payments. The good news is, most declines can be resolved quickly! This guide will help you understand the common reasons why credit card transactions are declined and what steps you can take to get your payments processed smoothly. In this article How credit card declines work Viewing decline reasons in Helcim Common reasons for credit card declines Tips for handling declined transactions Next steps FAQs How credit card declines work When a customer uses their credit card, the transaction goes through several parties, including your payment processor (Helcim), the card network (like Visa or Mastercard), and the customer's bank (the issuing bank). It’s the issuing bank that ultimately approves or declines the transaction. They do this to protect the cardholder from fraud and to ensure there are sufficient

Alright, let's talk shop! Keeping your products organized in your Helcim POS is key to a smooth and speedy checkout. Whether you're adding new items, arranging your inventory, or tweaking product details, we've got you covered. In this article Adding existing products to your POS Creating new products in the POS Organizing and sorting products Adding products to the favorites list Next steps Adding existing products to the Helcim POS Your existing products can be added to the POS in two ways: individually, or in bulk. To add products individually , follow the steps in the ‘Creating new products in the POS’ section below To add products in bulk , you can use the product import feature in your Helcim account. This is a great way to quickly add a large number of products. For more information on adding products in bulk, please visit our article on importing and

account review .

public GPG keys with your new provider. Secure SFTP Credentials: Your new service provider will need to give Helcim their SFTP server login details, which they should encrypt using Helcim's public key. Data Encryption & Upload: Helcim will encrypt your card data file using the new service provider's public key. We will then upload this encrypted file to their SFTP server. Decryption by New Provider: Your new service provider can then use their private GPG key to decrypt the data file. Data Security Commitment: Exporting only to verified PCI Level 1 providers is a crucial step in protecting your customers' sensitive information throughout the transfer process. Timelines and what to expect Data migration typically takes 5-10 business days to complete after we receive all necessary information and access (like complete and correct data from you for an import, or the AOC and cooperation from your new provider

End of Life The Helcim ECWID Integration is no longer supported or updated, if you are currently using the ECWID Integration please contact the Helcim Support Team to learn about moving to the Helcim Online Store. Setting up the ECWID Configuration Login to your Ecwid account Click on Payment on the left navigation panel Click Choose Payment Processor under the Other ways to get paid header Select Credit Card: Authorize.Net SIM Click Account Settings under Credit or debit card at the top of the page You should see the settings below. Click Advanced Settings to see the Endpoint URL setting Set these settings as follows A. API Login Id - Enter your Helcim commerce account B. Transaction Key - Enter any value here. It's not used in our system C. MD5 Hash Value - Enter a unique number here that you will later configure on your payment page D. Endpoint URL

Need to accept payments over the phone without the hassle of traditional credit card terminals? The Helcim Virtual Terminal is your solution. This series of articles provides everything you need to know to start processing payments quickly and efficiently with the virtual terminal. Contents What is the Helcim Virtual Terminal? Accessing the Virtual Terminal Taking a payment with the Virtual Terminal Payment options for the Virtual Terminal Video

Ever wonder about who's logging into your Helcim account and from where? We keep a detailed record of all login activity right in your Helcim Dashboard. This feature allows you to easily keep an eye on who's accessing your account and quickly spot anything unusual, helping you maintain peace of mind about your business's security. In this article What login activity shows How to view your login activity Next steps FAQs What login activity shows Your login activity log provides a clear record of every time someone has accessed your Helcim account. For each login, you'll see: The date and time of the login. The approximate location (city/region) from which the login occurred. The IP address used for the login. The browser or application used (e.g. Chrome, Safari, Helcim POS app). This information helps you confirm that all logins are legitimate and initiated by

The Payment Tools category in the All Tools menu of your Helcim dashboard is your central hub for managing all aspects of taking payments. Let's explore the tools and features available to you. In this article The Payments section Payment tools The Payments section When you select Payments from the All Tools menu, you'll land on a page that provides access to a variety of payment-related functions: Transactions: View a comprehensive list of all your transactions . Credit Card Batches: Review and manage your credit card batches . ACH Bank Batches: Review and manage your bank payment (ACH) batches . Virtual Terminal: This option will take you to the Virtual Terminal , where you can process payments online or over the phone. Payment Requests: Create and send payment requests to your customers. Terminals: Configure your terminal settings , such as auto-settlement times. Receipt Theme Designer : Customize the look and feel of

Are you a business owner using Xero for your accounting? Want to simplify your payment processing and take advantage of Helcim’s Interchange Plus pricing ? The Helcim Xero integration might be the perfect solution! This article will provide a beginner-friendly overview of the Helcim Xero integration: what it is, how it works, and its key benefits for your business. In this article What is the Helcim Xero integration? How does the Helcim Xero integration work? Key benefits of the Xero integration How to get started Next steps FAQ What is the Helcim Xero integration? The Helcim Xero integration connects your Helcim account to your Xero account. It allows you to accept payments from your customers directly on your Xero invoices, using Helcim as your payment processor. This integration streamlines the payment process for you and your customers and can help you save money on processing fees. How does the

If you have team members who will be using your Helcim account to process payments, it's important not to share your account password with them. Instead, add them as an employee to your Helcim account. This article will guide you through adding employees and assigning them roles, so everyone on your team can start using Helcim. In this article Adding a new employee Setting up employee logins Understanding system default roles Creating custom roles Setting up employee PINs Next steps FAQs Adding a new employee Adding your employees to your Helcim account allows them to access the system, process transactions, and perform any other actions related to their role. With Helcim, it doesn’t cost you anything to add additional users to your account as employees. Here's how to do it: Go to All Tools > Employees . Click on the New Employee button in the top right-hand corner

While the Helcim Xero integration is designed to be seamless, you might occasionally encounter issues. This guide provides solutions to common problems and offers troubleshooting tips to help you get back on track. In this article General troubleshooting tips Integration errors Connection errors Xero invoice not marked as paid Customer-facing errors General troubleshooting tips Check for error messages: The Xero integration page in your Helcim account will display error messages that can provide clues about the problem. Always check for these messages first. Ensure proper setup: Double-check that you've correctly followed all the steps in the setup guide . Test with a small transaction: If you're unsure whether the integration is working, try processing a small test transaction to see if it goes through correctly. Integration errors Integration errors can stem from problems with the connection between Helcim and Xero or incorrect mapping of accounts. In all

Are you a business owner using WooCommerce to power your online store? Want to take advantage of Helcim’s Interchange Plus pricing and simplify your payment processing? The Helcim Commerce plugin for WooCommerce might be just what you need! This article will give you a beginner-friendly overview of the Helcim WooCommerce plugin: what it is, how it works, and how it can benefit your business. In this article What is the Helcim WooCommerce plugin? How does the Helcim WooCommerce plugin work? Key benefits of the WooCommerce plugin Installation options Next steps FAQ What is the Helcim WooCommerce plugin? The Helcim Commerce plugin for WooCommerce is a tool that connects your WooCommerce online store to your Helcim account. It allows you to accept payments from your customers directly on your website, using Helcim as your payment processor. This integration simplifies the payment process for you and your customers, and it

Ready to set up a temporary hold on a customer's credit card? Creating a pre-authorization with Helcim is a straightforward process, whether you're using the Helcim POS App or the Virtual Terminal . This ensures funds are available for a future charge without actually processing the payment yet. In this article, we'll walk you through the steps to create a pre-authorization using both methods. In this article Create a pre-authorization in the Helcim POS App Create a pre-authorization in the Virtual Terminal View a pre-authorization after it's created Important notes about pre-authorizations Next steps FAQs Create a pre-authorization in the Helcim POS app You can easily process a pre-authorization directly through the Helcim POS app, including on the Helcim Smart Terminal. Mobile version Open the Helcim POS app . In the POS tab, enter the amount you wish to authorize

Your Helcim POS app is designed to adapt to how your business operates, and that includes how you and your team log in! You can customize the login experience right from the app's settings, choosing between quick PIN access, full password security, or even a combination of options for multiple users. This article will show you how to set up your preferred login methods for the Helcim POS app. These settings are only accessible from within the Helcim POS app, not the Helcim Dashboard. In this article Access app login settings Choose your user login type Select your password type Next steps FAQs Access app login settings To get started, you'll need to open your Helcim POS app and navigate to the settings. Open the Helcim POS app on your device of choice (including the Helcim Smart Terminal). Select the More icon in the bottom navigation bar. Tap

A hosted payment page allows you to easily collect online payments from your customers. This guide will walk you through the process of creating one, from accessing the tool to setting up your page and preparing it for customization. By the end of this process, you'll have a functional payment page for selling a product, collecting donations, or receiving invoice payments online. In this article Accessing payment pages Choosing a payment page type Configuring payment page settings Customizing your payment page Saving and sharing your payment page Next steps FAQ Accessing payment pages To get started, you'll need to navigate to the Payment Pages tool within your Helcim account. Click on All Tools in the main navigation menu. Select Payment Pages from the list of tools. Click the New Payment Page button. Choosing a payment page type Helcim offers several pre-designed page types to streamline your setup

The first step to managing your account is understanding its structure. As a Helcim merchant, your business is housed in your Helcim account (also called a business account). Within that main account, you can have one or more merchant accounts , which are specific sub-accounts, each linked to a payment terminal. This guide will walk you through the purpose of each and explain when and how to add new ones. In this article What is a Helcim account? What is a merchant account? When do I need a new Helcim account vs. a new merchant account? How to switch between your Helcim accounts How to view your merchant accounts Next steps FAQs What is a Helcim account? Your Helcim account identifies your business or a single location of your business. It's the main container for your online store, products, and user profiles . Most businesses only need one Helcim account

The Back Office Tools category in the All Tools menu of your Helcim dashboard provides access to tools that help you manage the behind-the-scenes, administrative aspects of your Helcim account. Helcim’s Back Office Tools My Business: Manage your merchant accounts, addresses, banking, and more. Tip: Many of the tools in the Back Office Tools category can also be accessed as side-menu items within the My Business tool, including Equipment, Chargebacks, Bank Deposits, Support Tickets, and Employees. Employees: Add and manage employee user accounts. Bank Deposits: View details of your deposits and withdrawals. Support Tickets: Contact Helcim support for assistance. Equipment: Order hardware for taking in-person payments. Chargebacks: Manage chargeback disputes . App Devices: View and manage devices with the Helcim app installed, and adjust device settings. Next Steps Now that you have a good grasp of the Back Office Tools category, here are some next steps

Curious about how your business is truly performing? Helcim's reporting tools are designed to give you a clear picture of your sales, transactions, and more. We know that understanding your business's financial health is crucial for growth, and our reports make it easy to track your progress and make decisions. This series of articles will walk you through each report, helping you understand what they tell you and how to use that information to your advantage. Contents Accessing and generating reports Sales and revenue reports Products and inventory reports Invoices and tax reports User activity and system log reports

Ready to start accepting in-person payments? Helcim offers a range of equipment options to suit your business needs. Whether you're looking for a sleek and modern Smart Terminal or a portable Card Reader, we've got you covered. This guide will walk you through the process of ordering Helcim equipment, so you can set up your business to accept payments in person. Tip: If you only plan to accept payments online, you can skip this step and head to our article on processing your first transaction. In this article Choosing the right equipment Ordering your equipment Setting up your point of sale Next steps FAQs Choosing the right equipment Before you place your order, it's helpful to consider which type of equipment best suits your business needs. Tap to Pay on iPhone If you're in the US and want to accept contactless payments without any additional

tools Fee Saver works with, visit our article on Enabling Fee Saver. How are refunds reflected in QuickBooks Online? Refunds processed in Helcim will not automatically sync to QuickBooks Online. You'll need to manually record refunds in QuickBooks Online. Can I import invoices with a deposit amount? QuickBooks Online invoices with a deposit amount cannot be imported into Helcim. If you have an invoice with a deposit, consider creating a separate invoice in QuickBooks Online (without the deposit) for payment processing in Helcim. Can I import invoices in different currencies? Invoices with a currency different from your Helcim account's core currencies cannot be imported.