If your account includes the ability to accept ACH Bank Payments, you will need to know how to add, edit, and delete customer bank accounts from your customer profiles. To access customer bank account information, first click on Customers and Customer List . Next, select the customer that you need to update the banking information for. Select Bank Accounts from the menu on the left-hand side of your screen. Add a New Bank Account If you want to add a new bank account, click on the box with the + in the center of it. Enter the information into the fields. Type : Use the drop-down to select what type of account the customer has  Personal/Business: Specify if this bank account is a business account, or for personal use  Transit Number: Enter the transit number for the customers account  Bank Account Number : Type in the bank account number for the

A customer hands you their credit card for a purchase. You swipe it, they sign, and the transaction is approved. Simple, right? But behind the scenes, a complex dance of fees and charges is taking place. By understanding the basics of credit card processing fees, you'll be able to see what you’re paying for, and how our pricing model distributes these costs to you. In this article Video: credit card processing fees Who’s involved in processing a payment? What exactly are interchange fees? What else am I paying for? Conclusions Next steps FAQ & troubleshooting Video Who’s involved in processing a payment? Every credit card transaction involves a network of players working behind the scenes to move money from the customer's account to yours. Understanding these players and their roles is the first step to demystifying processing fees.   🧑‍💻 Cardholder: The customer making the purchase

The Helcim API is a powerful tool that allows different programs to interact with the Helcim platform. In simple terms, it's a way for your business's software to "talk" to Helcim's systems, enabling you to automate tasks and integrate Helcim's features into your own applications. This article will break down how the Helcim API works, and how you can get started with using it to build custom payment solutions for your business. In this article What is an API? What can you do with the Helcim API? Who is the Helcim API for? Key features and benefits Important considerations How much does the Helcim API cost? Next steps FAQ What is an API? An API (application programming interface) is essentially a contract between two pieces of software, allowing them to exchange information and perform tasks with each other. Imagine you're at a restaurant. You don

If you or your bookkeeper are using QuickBooks for your accounting, creating a clearing account in QuickBooks can help you reconcile your net billing deposits. Tip Only you know what will work best for your business, if you have questions about how to best reconcile your deposits we recommend speaking with your accountant, bookkeeper, or QuickBooks directly. A Clearing Account is an account that you use to move money from one account to another account when you cannot move the money directly. This account normally has a balance of $0.00 because you always take out the same amount that you put in. If you want to use a clearing account for reconciling net billing transactions. Follow the three steps below: Creating a Clearing Account on QuickBooks Online Update the Helcim Account to auto-deposit transactions to the clearing account we created on QBO. Marking an Invoice paid when payment

Accepting payments is a crucial part of running any business. But for some, card readers can be expensive and inconvenient. What if you could use a device you already have in your pocket? With Helcim's Tap to Pay on iPhone, you can! This feature lets you accept contactless payments directly on your iPhone, without any additional hardware. It's fast, secure, and simple to use, making it perfect for businesses of all sizes. At the moment, Tap to Pay on iPhone with the Helcim POS app is only available for our US merchants. In this article Why did we make Tap to Pay on iPhone? Who is Tap to Pay on iPhone for? What features does it have? How much does it cost? How do I start using Tap to Pay on iPhone? FAQ Why did we make Tap to Pay on iPhone? Okay, so we didn't invent

If you have a lot of customers it may be time-consuming to find the customer you need, instead, use the search bar on the Customers List page under the Customers section of your account. You can search by: Customer code Contact first or last name Business name Email Telephone number City To access the search click on the Search Icon in the right-hand corner of your screen.

Canadian Merchants accepting bank payments from customers need to adhere to some additional rules and regulations. Below are three of the most common bank payment rules that apply to Canadian businesses.  These guidelines are not considered an exhaustive list of Payment Canada rules and regulations for bank payments, for complete details or specific questions please refer to the Payments Canada website .  Please be aware that: The first bank payment for a new customer will be only be completed after the customer completes the PAD Authorization Form If you edit the Bank Account Holder Name, Helcim will send a notification to the customer. Your customer can cancel the PAD Agreement at any time, provided they give 30 days notice before the next debit Authorization from the customer includes an agreement (adhering to Payments Canada rules- https://payments.ca/payment-resources/support-guides/business-guides/pre-authorized-debit ) where they have given

The receipt theme designer lets you preview how your receipts will appear for customers and gives you customization options for the content and design of the receipt.  To access the Receipt Theme Designer, click on  Payments  then  Receipt Theme Designer . This will open up the theme designer, and you can begin customizing the design of your receipts. You can edit sections of the receipt by hovering over an area and clicking on the  Pencil  icon. You can also edit the receipt options using the Theme Designer side-bar menu on the right-hand side of your screen. Under the  Content  tab of the theme designer, you can click through the options to edit the following fields: Logo  - Upload your company logo Merchant Information  - Toggle the buttons  On  or  Off  to show your Business Name, Legal Name, Contact Information, Tax Number, and Website Receipt Header  - Add a custom Header Title or

Need to accept payments over the phone without the hassle of traditional credit card terminals? The Helcim Virtual Terminal is your solution. This series of articles provides everything you need to know to start processing payments quickly and efficiently with the virtual terminal. Contents What is the Helcim Virtual Terminal? Accessing the Virtual Terminal Taking a payment with the Virtual Terminal Payment options for the Virtual Terminal Video

Form 1099-K Overview What is a Form 1099-K? Form 1099-K "Payment Card and Third Party Network Transactions" is an informational tax form used to report your sales activity processed through Helcim for each calendar year. As your payments company, Helcim is responsible for generating this form for your records as well as filing this form on your behalf with the IRS and state governments, if your business activity exceeds the applicable filing threshold. Where do I view and download my 1099-K? To view or download your Form 1099-K, first you will need to navigate to the Tax Forms section. Click on All Tools and My Business Click on  Tax Forms Viewing Tax Forms Only users with Administrator or Accountant roles will be able to view this section. You will now see all of your available Form 1099-K's. If you have multiple merchant accounts

Placeholder, if the product is tax-exempt, shipping exempt, or if any additional variants should be applied. Use the Inventory Management options to ensure you're never surprised by an out-of-stock product again. Toggle the radio button to On to track the product inventory and enter the low-level inventory threshold that you're comfortable with. The Specifications fields allow you to provide useful sizing and weight details to your customers. Use the text boxes to enter the weight, width, length, and height of your products. If you are a Level 3 Data merchant, you can enter your Unit of Measure and Commodity Code for your products in the Level 3 Data section. Level 3 Data Level 3 Data is reserved for merchants who are accepting Corporate, Purchasing, and Government credit cards. Please contact Helcim if you would like to enable this feature. When you are done adding

Want your invoices to reflect your brand and make a lasting impression? Helcim Invoicing gives you the power to personalize your invoice template to match your unique style and business needs. In this article Opening the Invoice Theme Designer Using the Content tab Using the Design tab Next steps FAQs and Troubleshooting Opening the Invoice Theme Designer The Invoice Theme Designer helps customize the look and feel of your invoices. You can access it by clicking on Invoice Theme Designer under the Invoicing section of your account. From there, you’ll see two tabs that you can explore: Content: for changing which sections and fields on the invoice are included, and changing any default messages Design: for changing the theme of the invoice, including colour, logo, and fonts Using the Content tab Use the Content options to choose which information fields you want to include or remove from your invoices

Ready to start ringing up sales with Tap to Pay on iPhone? This guide will walk you through the steps of processing a transaction, from preparing for the sale to completing the payment. At the moment, Tap to Pay on iPhone with the Helcim POS app is only available for our US merchants. In this article Prepare for the transaction Process the payment Next steps FAQ Prepare for the transaction Open the Helcim POS app on your iPhone. Enter the transaction amount using the number pad, or select Items to choose a saved product to add to the cart. Process the payment Tap Review to open the cart. Add any applicable taxes or discounts. Select the Card icon to choose a payment method. Select Tap to Pay . Instruct the customer to hold their contactless card or device horizontally near the top of your iPhone, over the contactless symbol. Wait for

Variants and Add-Ons Adding a Variant to a Product You can use variants when you want to make a selection required before the customer can checkout. If you want to add optional selections, you can use Product Add-Ons. You can begin adding variants after adding a product or while editing an existing product from your product catalog. To add a variant, start by clicking on Products , then Product List and selecting the product you want to edit.  Select Variants under the Product menu on the left-hand side of your screen. Use the text box to type in the Option Name for your variant so it's easily recognizable, then enter the Option Value for the different choices. For example, the Option Name could be Size, and the Option Value could be Small, Medium, and Large. Once you've entered your information, click on Add to create the

What are International Payments? International payments refer to any payment made by a customer when making a purchase in a different country than their issuing bank. For example, if a US based customer used a US bank issued card when purchasing from a Canadian Merchant, this would be classified as an international payment.  Can I accept International Payments? Yes! Helcim Merchants are able to accept international payments through the Helcim Card Reader, Virtual Terminal and Helcim Payments App. Customers outside the US or Canada can also process transactions with Helcim Merchants, however, they will only be able to purchase in CAD or USD, not their native currency.  International payments often incur additional fees for both merchants and customers. See below to better understand how these fees may be applied. Merchant Fees: Cross Border Fee Merchants will be charged a cross border fee on international payments. This fee is applied by

Keeping your customer database updated makes it easy to stay in touch with customers, send automated notifications, and process transactions quickly. You can access your customer list by clicking on Customer List under Customers in your Helcim account. Adding a Customer Here you will see a list of all the customers currently included in your account. If you want to add a new customer to your account, click on the New Customer button in the top right-hand corner of your screen.  This will open up a new window where you can manually enter the Customer Information and Advanced Options . Customer Code - Will auto-generate, or you can create your own Business Name  - Name of the Business if applicable Contact Name - The Customer's Name Once you're done entering the customer's information you can click on Billing and Shipping to enter additional information. Manually enter the customer's

Helcim's Auto-Collect feature automates the payment process for your Xero invoices, saving you and your customers time and effort. Instead of manually sending invoices and reminding customers to pay, you can set up Auto-Collect to automatically process payments on the invoice due date. This guide will explain what Auto-Collect is, how to set it up, and how to customize it to fit your business needs. In this article What is Auto-Collect? Enabling Auto-Collect Auto-Collect setup options Customizing your Auto-Collect settings Auto-Collect settings What is Auto-Collect? Auto-Collect automatically processes customer payments when a Xero invoice is due. This eliminates the need for you to manually send invoices and for your customers to manually pay them. Once you set up Auto-Collect, Helcim will use the customer's stored payment information to automatically pay any future Xero invoices. Enabling Auto-Collect

You can customize the different sections of your Helcim Account so customers can instantly recognize your company brand whenever they interact with you. For a detailed overview of how to use each theme designer, please click on the links below: Using the Receipt Theme Designer Using the Invoice Theme Designer

Alright, let's talk shop! Keeping your products organized in your Helcim POS is key to a smooth and speedy checkout. Whether you're adding new items, arranging your inventory, or tweaking product details, we've got you covered. In this article Adding existing products to your POS Creating new products in the POS Organizing and sorting products Adding products to the favorites list Next steps Adding existing products to the Helcim POS Your existing products can be added to the POS in two ways: individually, or in bulk. To add products individually , follow the steps in the ‘Creating new products in the POS’ section below To add products in bulk , you can use the product import feature in your Helcim account. This is a great way to quickly add a large number of products. For more information on adding products in bulk, please visit our article on importing and

Keeping your bank account information up-to-date in your Helcim account ensures you continue to receive your deposits. This article will guide you through the process of linking additional bank accounts and managing your existing ones. Are you linking an account for the first time? Visit this article instead. In this article Update your bank information Choose a default account for deposits Manage closed bank accounts Manage bank accounts for multiple merchant accounts FAQs Update your bank information You can't directly update the details of an existing linked bank account. However, you can easily add a new one to your Helcim account. Here's how: Select All tools . Select My Business , then Banking . Select Link new account (top-right corner). Choose one of the following options: Link bank account: Use Plaid to connect to your bank instantly. Upload document manually: Link using a void cheque in 2-3