---
title: "Send and print receipts"
slug: "send-and-print-receipts"
description: "Learn how to download, view, send, and print transaction receipts from your Helcim dashboard or POS app, and immediately after a sale."
updated: 2026-04-16T16:40:58Z
published: 2026-04-16T16:40:58Z
canonical: "learn.helcim.com/send-and-print-receipts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.helcim.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send and print receipts

Ever had a customer ask for a receipt from last season, sending you on a frantic paper chase? Or wished you could instantly resend a digital receipt instead of trying to make sense of a crumpled paper one?

Helcim makes it easy to view, download, or send receipts in just a few clicks.

---

**In this article**

- [Handling receipts during a sale](/v1/docs/manage-receipts#handling-receipts-during-a-sale)
- [Managing receipts for past transactions](/v1/docs/manage-receipts#managing-receipts-for-past-transactions)
- [Next steps](/v1/docs/manage-receipts#next-steps)
- [FAQs](/v1/docs/manage-receipts#faqs)

---

## 

## Handling receipts during a sale

---

The easiest time to provide a receipt is immediately after a transaction is approved.

---

### On the Helcim POS App or Smart Terminal

After a successful charge, a confirmation screen appears.

- You can select **Print Receipt** to use a connected printer (or the Smart Terminal's built-in printer), or
- **Email Receipt** to send a digital copy directly to the customer.

![Printing or emailing a receipt after a Helcim POS transaction](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/print-email-receipt-POS.png)

---

### On the Virtual Terminal

Once a payment is processed in your web browser, you will see an option to **Send email receipt**. Simply enter the email address and click send.

![Sending an email receipt from the virtual terminal](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/virtual-terminal-receipt.png)

## Managing receipts for past transactions

---

If a customer loses a receipt, you can access it anytime from your transaction history.

---

### From the Helcim Dashboard (Web Browser)

1. [Log into](https://hsso.helcim.com/login) your Helcim account.
2. Navigate to [**All Tools**](https://learn.helcim.com/docs/a-tour-of-the-helcim-dashboard#the-%E2%80%9Call-tools%E2%80%9D-menu) (the icon in the top left) and select **Payments**.
3. Find the specific transaction and click the **three dots** in the right-hand column.
4. Choose **View Receipt**, **Download Receipt** (saves as a PDF), **Print Receipt**, or **Send Receipt**.

![Receipt action options in the Helcim transactions page](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/transactions-actions.png)

### 

---

### From the Helcim POS App

If you're using the Helcim POS app on your mobile device, you can also manage receipts for transactions processed through the app.

1. Open the [Helcim POS app](/v1/docs/download-the-helcim-pos-app).
2. Tap **Transactions** in the bottom navigation bar.
3. Find the transaction and tap the three dots.
4. Select **Print Receipt** or **Send Receipt**.

| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/settings.png) | To download a PDF copy, please use [the web dashboard](/v1/docs/manage-receipts#from-the-helcim-dashboard-web-browser). |
| --- | --- |

## 

![Printing or sending a receipt from the Helcim POS app transactions list](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/mobile-txn-receipts.png)

## Next steps

---

- Learn how to add your logo and [customize the look of your receipts](/v1/docs/design-receipts)
- Learn how to c[onfigure your receipt settings](/v1/docs/configuring-receipt-settings)

## 

---

### FAQs

**What's the difference between a receipt and an invoice in Helcim?**

A receipt is proof of payment for a transaction. An invoice is a detailed bill for goods or services, which can then be paid. While Helcim generates both, and they might share some transaction details, they serve different purposes.

**Can I resend a receipt if a customer didn't get it or lost it?**

Yes! You can use the **Send Receipt** option from the Helcim dashboard (under **Payments** > transaction > three-dot menu) or the Helcim POS app (**Transactions** > transaction > three-dot menu) to resend it at any time.

**What format are downloaded receipts in?**

Downloaded receipts from the Helcim dashboard are in PDF format.

**Can I customize what my receipts look like?**

Absolutely! You can add your logo, custom messages, and choose brand colors. Check out our article on Design your receipts to learn how.

🦆