---
title: "Helcim help guide | Troubleshooting, fraud & chargebacks"
slug: "troubleshooting-support"
description: "Your first stop for troubleshooting. Learn about declined transactions, fraud prevention, chargebacks, and how to get help with your Helcim account."
updated: 2025-06-16T20:34:13Z
published: 2025-06-16T20:34:13Z
canonical: "learn.helcim.com/troubleshooting-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.helcim.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & support

We're here to help! Encountering an issue or have a question? This section is your first stop for answers and solutions.

Find troubleshooting guides for common scenarios, understand account reviews and chargebacks, and learn how to resolve any bumps in the road so you can get back to doing what you do best.

### Contents

---

| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/card-vault(3).png) | [**Declined transactions**](/v1/docs/declined-transactions) Learn why credit card payments, ACH payments, or bank deposits might be declined, and how to troubleshoot. |
| --- | --- |
| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/customers(3).png) | [**Understanding account reviews**](/v1/docs/understanding-account-reviews) Learn about how and why we review your initial batches when you start processing. |
| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/smart-terminal(5).png) | [**Fraud prevention: a merchant guide**](/v1/docs/fraud-prevention-a-merchant-guide) Learn about the different types of fraud you could encounter and how to prevent them. |
| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/chargebacks(3).png) | [**Handling chargebacks**](/v1/docs/guide-to-chargebacks) Learn how to view chargebacks from your customers and how to respond to them. |
| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/support-tickets(4).png) | [**Getting help**](/v1/docs/getting-help) Learn the various ways you can reach out to us for help. |
| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/payments(6).png) | [**Understanding credit risk reviews**](/v1/docs/underwriting-faq) Learn why our credit risk team might reach out to your for more information for underwriting purposes. |