---
title: "Change your Helcim account email address | Helcim Learn"
slug: "update-helcim-email-address"
description: "Learn how to update the email address associated with your Helcim account and the importance of email verification for security."
updated: 2025-06-13T02:16:31Z
published: 2025-06-13T02:16:31Z
canonical: "learn.helcim.com/update-helcim-email-address"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.helcim.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update your Helcim account email address

Your email address is a key part of your Helcim account, used for logging in, receiving important notifications, and verifying your identity.

If you need to change the email address associated with your Helcim account, this article will guide you through the simple steps.

---

**In this article**

- [Change your Helcim account email address](/v1/docs/update-helcim-email-address#change-your-helcim-account-email-address)
- [Verify your new email address](/v1/docs/update-helcim-email-address#verify-your-new-email-address)
- [Next steps](/v1/docs/update-helcim-email-address#next-steps)
- [FAQs](/v1/docs/update-helcim-email-address#faqs)

---

## Change your Helcim account email address

---

You can update the email address linked to your Helcim account directly from the Helcim Dashboard.

1. Log into your Helcim account through a web browser.
2. Select the **My Account** icon in the bottom-left corner of the screen.
3. Select **My Helcim User**.
4. Under "Login Information," next to your current email address, select **Change**.
5. Enter your new email address.
6. Enter your current account password to confirm the change.

![Changing your email address in your Helcim dashboard](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/change-email.png)

## Verify your new email address

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After changing your email, it's crucial to verify the new address to ensure your account remains secure and accessible. This helps us confirm it's really you and that your email address is correct.

1. Keep an eye on your inbox for a verification email from Helcim to your **new** email address.
2. Open the verification email.
3. Click "Verify Email Address" within the email. You will now be automatically directed to a confirmation page showing the status of your verification request. If your email has been successfully verified, you can continue to log in to your Helcim account.

---

### Important notes on verification

- For your security, all verification links expire within 24 hours. If your link expires, we'll send a new one the next time you log in, or you can request one after clicking the expired link.
- Some email providers group similar messages together. If you have more than one verification email, please be sure to open the most recent one you received from Helcim.
- If you don't receive a verification email, please check your spam folder or email filters. If it's still missing, double-check that the email you use to log in is correct.
- If you need further assistance, you can always [reach out to our support team](/v1/docs/creating-a-support-ticket).

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## Next steps

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Keeping your contact information current is a great step for account security. Consider these other ways to enhance your account's protection:

- [Enable two-factor authentication (2FA)](/v1/docs/enable-two-factor-authentication)
- [Use Google Sign-In for your Helcim account](/v1/docs/google-sign-in-helcim-account)

## 

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### FAQs

**Why do I need to verify my email address?**

Verifying your email address is a quick and effective way to help us keep your account secure. It confirms that you own the email address and helps prevent unauthorized changes to your account.

**What if I made a typo when entering my new email address?**

If you made a typo, you may not receive the verification email. You'll need to go back into your Helcim Dashboard and repeat the steps to change your email address, making sure to enter the correct one this time. If you can't log in due to an incorrect email, please [contact our support team](/v1/docs/creating-a-support-ticket).