--- title: "Track and manage Helcim POS app devices | Helcim Learn" slug: "view-payment-devices" description: "Easily keep track of all the phones, tablets, and Smart Terminals you use for payments with your Helcim POS app. View device status, nicknames, and more." updated: 2025-08-14T21:57:02Z published: 2025-08-14T21:57:02Z canonical: "learn.helcim.com/view-payment-devices" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.helcim.com/llms.txt > Use this file to discover all available pages before exploring further. # View your payment devices Whether you're taking payments on a single [Helcim Smart Terminal](/v1/docs/what-is-the-helcim-smart-terminal) or a combination of devices using the [Helcim POS app](/v1/docs/what-is-the-helcim-pos), keeping track of all your payment devices is simple with our **App Devices** tool. This article will show you how to quickly view all your active payment devices, check their status, and understand how they're set up, directly from your Helcim account. --- **In this article** - [Find your payment devices](/v1/docs/view-payment-devices#find-your-payment-devices) - [Understand your device list](/v1/docs/view-payment-devices#understand-your-device-list) - [Add a new device](/v1/docs/view-payment-devices#add-a-new-device) - [Edit an existing device](/v1/docs/view-payment-devices#edit-an-existing-device) - [Device options explained](/v1/docs/view-payment-devices#device-options-explained) - [Delete a device](/v1/docs/view-payment-devices#delete-a-device) - [Next steps](/v1/docs/view-payment-devices#next-steps) - [FAQs](/v1/docs/view-payment-devices#faqs) --- ## Find your payment devices --- To see a list of all the devices using your Helcim POS app: 1. [Log in](https://hsso.helcim.com/login) to your Helcim account. 2. Select the [**All Tools**](https://learn.helcim.com/docs/a-tour-of-the-helcim-dashboard#the-“all-tools”-menu) menu. 3. Click on **App Devices**. This will take you to the **Manage Devices** page, where you can see all your registered Helcim POS app devices. You'll also see **Device Profiles** listed here. This is a powerful new tool to help you manage settings across multiple devices, which we'll cover in another article. ![Accessing the app devices page from the Helcim All Tools menu](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/app-devices-access.png) ## Understand your device list --- On the **Manage Devices** page, you'll see a clear list with important details for each device, including: - **Type:** Identifies if it's a phone, tablet, or Smart Terminal. - **Nickname:** The custom name you gave the device to easily identify it. - **Status:** Shows if the device is currently active. - **Date last enabled:** When the device was last used and connected to your account. - **App version:** The current version of the Helcim POS app installed on the device. - **Assigned profile:** This tells you which **Device Profile** (a saved set of settings) this particular device is using. ## Add a new device --- To add a new device to your account, you’ll need to download and install the Helcim POS app on that device. - Click on **Download** from the left-side menu on the **Manage devices** page. - Select the version of the app that matches the device you are using (desktop, tablet, or smartphone) - Download and install the app on your device, then log in using your email address and password. - Give your device a nickname. Once you’ve completed the login process, your device will now show in the **Devices** list. ![Download page for different versions of the Helcim POS app](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/download-app-versions.png) --- **Installation steps for desktop** - Choose the Windows or Mac version of the app - This will initiate a download of the app installer from your web browser - Open the installer and follow the instructions to install. --- **Installation steps for tablet or smartphone** - Choose the **Apple App Store** for the iOS app, or the **Google Play Store** for the Android app. - Tap **Get** or **Install** to get the app. | ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/sparkle.png) | You can also find the ‘Helcim: Point of Sale’ or ‘Helcim: POS Payments’ apps using the Apple or Google store search functions. | | --- | --- | --- ## Edit an existing device --- If you need to make changes to a specific device, simply click on it from the **Manage Devices** page. From the overview page, you can: - Change the **Default view** of the POS window for this device ([numpad vs. items](/v1/docs/setting-up-the-helcim-pos#select-your-pos-view)) - Change the **Device nickname** using the text box. - Change the **Terminal** using the drop-down menu. ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/edit-device.png) ## ## Device options explained --- Once you've selected a device, you'll see various settings that can be customized. These options are similar to what you find directly within the Helcim POS app. - **Login Mode:** Adjust how users [log into the app](/v1/docs/log-in-helcim-account), including user login modes and password preferences. - **Receipts:** Customize your default receipt type, choose whether to print a merchant copy, and enable automatic receipt printing. - **Tips:** Select your preferred [tip mode](/v1/docs/enable-configure-tips) and further customize tip recommendations. - **Taxes:** Toggle tax calculation on or off, and manage [tax-related preferences](/v1/docs/set-up-taxes). - **Discounts:** Control whether [discount codes](/v1/docs/create-discount-codes) or manual discounts can be applied. - **Check for new orders:** Choose whether to enable a sound notification when a new order is placed, and if new orders should be automatically printed. - **Custom fields:** Add an optional custom field to your checkout flow to save additional payment details. ## Delete a device --- To delete a device, return to the **Manage Devices** page. Click the **trash can** icon on the row of a device to delete it. ![Deleting a device in the manage devices page](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/delete-device.png) ## ## Next steps --- Ready to streamline settings across multiple devices? Learn how to [share settings across your Helcim POS app devices](/v1/docs/standardize-device-settings). --- ### FAQs **What's the difference between 'Device Type' and 'Merchant Account Terminal'?** The **Device Type** indicates the kind of hardware (like an iPhone, workstation, or Smart Terminal) that has the Helcim POS app installed on it. The **Merchant Account Terminal** is an internal label in your Helcim account that helps organize and track transactions from that specific device, especially useful if you have multiple locations or ways of processing. **Can I use the same Helcim POS app device for multiple businesses?** No, a single Helcim POS app device is typically linked to one Helcim account and business at a time. If you operate multiple businesses, you would need separate accounts or devices for each.