---
title: "Refunds and multi-currency for WooCommerce with Helcim"
slug: "woocommerce-transactions"
description: "Learn how to refund transactions in WooCommerce and set up multi-currency processing with the Helcim Commerce plugin."
updated: 2026-07-02T17:31:00Z
published: 2026-07-02T17:31:00Z
canonical: "learn.helcim.com/woocommerce-transactions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.helcim.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing WooCommerce transactions with Helcim

The Helcim WooCommerce plugin not only simplifies payment processing but also offers tools to manage your transactions effectively.

This article will guide you through how to refund transactions directly in WooCommerce and how to set up multi-currency functionality for Canadian merchants.

---

## Refunding a transaction in WooCommerce

---

Refunding transactions is available for merchants using [the latest version](https://en-ca.wordpress.org/plugins/helcim-commerce-for-woocommerce/) of the Helcim Commerce plugin.

1. Under the WooCommerce plugin settings of your WordPress account, click on **Orders** from the menu on the left-hand side.
2. Click on the order that you would like to refund.
3. In the Edit Order screen, click on the **Refund** button.
4. Edit the **Quantity** and **Total** of your products in the order for the refund.
  - You'll see the total update in the Refund amount field.
5. After entering the refund amount, click on **Refund via HelcimCommerce** and then **OK** to confirm.
6. After the refund is completed, you will see that your order has been updated and the refunded amount will be displayed on your order.

| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/pencil-white.png) | A value needs to be entered into the quantity field to match the number of transactions you wish to refund. |
| --- | --- |

## Multiple currencies in WooCommerce

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The Helcim Commerce for WooCommerce plugin supports multi-currency functionality provided by WooCommerce's base [WooPayments plugin](https://wordpress.org/plugins/woocommerce-payments/). This allows eligible Canadian merchants with both CAD and USD processing terminals to have transactions processed on the appropriate terminal.

To configure multi-currency in WooCommerce, follow the steps below.

**Step 1: Install and configure the WooPayments plugin.**

You can install the plugin [here](https://wordpress.org/plugins/woocommerce-payments/). The plugin only needs to be active; it does not need to be enabled as a payment option for your store payments.

**Step 2: Log in to your WordPress account.**

- Select **Plugins** > **Add New Plugin**
- Search **WooPayments** and install the plugin

**Step 3: Configure multi-currency in WooCommerce.**

- Select **WooCommerce** > **Settings**
- Select **Multi-currency**
- Add your additional USD or CAD currency
- Check the setting to "Automatically switch customers to their local currency if it has been enabled"
- Save your changes

Once configured, customers who visit your checkout will be automatically shown prices in their local currency.

---

### FAQ

**How do merchants facilitate multi-currency with this new setup?**

The new WooCommerce plugin will automatically utilize available currencies on merchant accounts as the plugin utilizes HelcimPay.js, which accepts a 'currency' parameter.

****Does the Helcim commerce for WooCommerce plugin support other multi-currency plugins?****

Due to the number of available third-party plugins for multi-currency through WooCommerce, we are only able to provide support for multi-currency using the base WooPayments functionality offered by WooCommerce.