--- title: " Set up and manage your Helcim POS app PIN | Helcim Learn" slug: "manage-helcim-app-pin" description: "Learn how to create a quick PIN for your Helcim POS app, how to change it, and what to do if you forget your PIN for seamless login." updated: 2025-06-13T02:16:24Z published: 2025-06-13T02:16:24Z canonical: "learn.helcim.com/manage-helcim-app-pin" --- > ## Documentation Index > Fetch the complete documentation index at: https://learn.helcim.com/llms.txt > Use this file to discover all available pages before exploring further. # Set up and manage your Helcim app PIN Ever found yourself fumbling for your email and password when a customer is waiting to pay? By using a PIN instead, you can log into your [Helcim POS app](/v1/docs/what-is-the-helcim-pos) quickly and securely with just a few taps. This article will guide you through how to create a new PIN, change an existing one, and what to do if you ever forget your PIN. --- **In this article** - [Create your Helcim app PIN](/v1/docs/manage-helcim-app-pin#create-your-helcim-app-pin) - [Change your Helcim app PIN](/v1/docs/manage-helcim-app-pin#change-your-helcim-app-pin) - [What to do if you forget your Helcim app PIN](/v1/docs/manage-helcim-app-pin#what-to-do-if-you-forget-your-helcim-app-pin) - [Disable your Helcim app PIN](/v1/docs/manage-helcim-app-pin#disable-your-helcim-app-pin) - [Next steps](/v1/docs/manage-helcim-app-pin#next-steps) - [FAQs](/v1/docs/manage-helcim-app-pin#faqs) --- ## Create your Helcim app PIN --- You can set up a numerical PIN to use instead of your full account password for quicker logins to the Helcim POS app. You can create this PIN either through the Helcim Dashboard on a web browser or directly within the Helcim POS app itself. --- **From the Helcim Dashboard (web browser)** 1. [Log into](https://hsso.helcim.com/login) your Helcim account. 2. Select the **My Account** icon in the bottom-left corner, then select **My Helcim User**. 3. Select **Security**. 4. In the "Helcim App PIN" tile, click on the **toggle** to enable it. 5. Enter a PIN (4 to 10 digits), then enter your account password, and finally click **Save**. ![Create a PIN in the Helcim merchant dashboard](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/create-PIN-web.png) --- **From the Helcim POS app** 1. Log into your Helcim app using your account password. 2. Select **More**. 3. Tap the **My Account** icon in the top-right corner. 4. Select **Create your PIN**. 5. Enter a PIN (4 to 10 digits), then tap **Done**. 6. Enter your account password, and then tap **Save**. | ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/sparkle.png) | If you are an employee logging into the app for the first time, you may be prompted to create a PIN right away, after successfully entering your email and password. | | --- | --- | ## ![Creating a PIN in the Helcim app](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/create-PIN-app.png) ## Change your Helcim app PIN --- If you'd like to update your PIN, you can do so through the Helcim Dashboard on a web browser or directly from the Helcim POS app. --- **From the Helcim Dashboard (web browser)** 1. Log into your Helcim account. 2. Select the **My Account** icon in the bottom-left corner, then select **My Helcim User**. 3. Select **Security**. 4. In the "Helcim App PIN" tile, select **Change**. 5. Enter a new PIN, enter your account password, and then click **Save**. ![Changing a PIN from the Helcim dashboard](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/change-pin-web.png) --- **From the Helcim POS app** 1. Log into your Helcim app using your account password. 2. Select **More**. 3. Tap the **My Account** icon in the top-right corner. 4. Select **PIN**. 5. Enter a new PIN (4 to 10 digits), then tap **Done**. 6. Enter your account password, and then tap **Save**. ![Changing a PIN from the Helcim POS app](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/change-PIN-app.png) --- ## What to do if you forget your Helcim app PIN --- If you forget your PIN and can't access the Helcim POS app, you'll need to use a web browser to change it. 1. Access your Helcim account from a web browser (computer or mobile browser). 2. Follow the steps in the [Change your Helcim app PIN](/v1/docs/manage-helcim-app-pin#change-your-helcim-app-pin) section above for the Helcim Dashboard (web browser) to reset your PIN using your account password. ## Disable your Helcim app PIN --- If you no longer wish to use a PIN for your Helcim POS app, you can disable it from within the Helcim POS app's login settings. 1. Open the Helcim POS app on your device. 2. Select the **More** icon in the bottom navigation bar. 3. Tap **Settings**. 4. Select **App device settings**. 5. Tap **Login**. 6. Under "Password Type," select either **Full Password** or **Full Password + 2FA**. This will disable the PIN login option for the app. ![Setting your password type in the Helcim app settings](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/login-password-type.png) ## Next steps --- After setting up or changing your PIN, it's a good idea to test it out right away! Head to the Helcim POS app and try logging in with your new PIN. You might also be interested in: - [Log in to your Helcim account](/v1/docs/log-in-helcim-account) - [Configure your Helcim app login settings](/v1/docs/configure-pos-app-login-settings) - [Update your Helcim account password](/v1/docs/update-helcim-password) --- ### FAQs **How short or long can my PIN be?** Your Helcim app PIN must be between 4 and 10 digits long. **Can multiple employees use the same PIN?** While you can, we generally recommend that each employee has their own unique PIN for better security and tracking. Learn how to set up multiple users for your Helcim account here: [Add employees to your Helcim account](/v1/docs/add-employees-to-your-helcim-account). **Does changing my app PIN affect my main Helcim account password?** No, your Helcim app PIN is separate from your main Helcim account password. Changing one does not affect the other.