Processing a Refund or a Void for an ACH Payment

You can void a bank transaction that was run in error as long as your batch has not yet been settled, if your batch has been settled you can run a refund. Bank payments need to be voided or refunded for the full amount of the transaction. Partial refunds are not available at this time. 

Processing a Void

To process a void for a recent transaction, click on Bank Account Transactions under the Payments section of your Helcim Account.

Next, select the transaction that you want to void.

This will open up the transaction details. On the top right-hand side of the screen, you will see an Actions button, click on the button to expand the Actions Menu. The bottom option will be to Reverse the transaction. Click on Reverse.

Click Yes to confirm that you would like to void the transaction and a confirmation message will pop-up to confirm the action was successful.

The Transaction Information screen will now mark the transaction status as VOIDED for your reference.

Processing a Refund

If your batch has already been settled, you will not be able to void a transaction, but you can process a refund. Refunds are processed for the full amount of the original transaction, partial refunds are not available at this time. 

The steps to process a refund are the same as processing a void, but instead of clicking on Void in the Transaction Actions menu, you will click on Refund.

Click Yes to confirm that you would like to refund the transaction and a confirmation message will pop-up confirming the action was successful.

The Transaction Information screen will now mark the transaction status as REFUNDED for your reference.

The transaction will now show in your list of Latest Bank Account Transactions as a REFUND.