---
title: "Manage Automated Transaction Emails | Helcim Learn"
slug: "transaction-email-notifications"
description: "Learn how to turn transaction-related emails on or off, including declines, refunds, and approvals in your Helcim account settings."
updated: 2025-09-18T20:57:27Z
published: 2025-09-18T20:57:27Z
canonical: "learn.helcim.com/transaction-email-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://learn.helcim.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage your transaction notifications

Keeping your customers in the loop about their transactions is a great way to build trust.

This article will show you how to enable, disable, and customize every transaction-related email your customers receive.

## 

## Finding your communication settings

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Here's how to get to your communication settings page.

1. Click on the **All Tools** menu in the top-left corner of your screen.
2. In the menu that appears, scroll down and select **Settings**.
3. On the **Settings** page, click **Communications**.

![How to access the communications settings page in the Helcim platform.](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/communication-settings.png)

## Choosing your transaction notifications

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Select an email from the list to manage its settings on the right.

- **Transaction approved:** Confirms that a transaction was successful.
- **Transaction declined:** Notifies when a customer's payment has been declined.
- **Transaction reversed:** Confirms that a transaction has been reversed or voided.
- **Transaction refunded:** Sent when you process a refund for a customer.
- **Transaction pending:** Confirms that a payment is pending, which is common for ACH payments that take time to clear.

![Transaction email settings in the Helcim settings page](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/transaction-email-settings.png)

## Customizing a specific email notification

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Once you select a notification, you can fine-tune its settings.

- **Send email:** Use the main toggle at the top to turn this specific email notification on or off.
- **Choose Recipients:**
  - **Send customer copy:** Check this box to send the email to the customer.
  - **Send merchant copy:** Check this box to send a copy to your business.
- **Merchant email:** If sending a merchant copy, enter the email address(es) where you'd like to receive it. You can enter more than one by separating them with a comma.
- **Attach PDF file:** Toggle this on to send a record of the transaction in a PDF format.

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### Email template

- **Subject:** Edit the subject line of the email.
- **Body:** Edit the body of the email.

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Click **Save** once you’re done making changes.

| ![](https://cdn.document360.io/4e721329-1a9d-4ef0-8d2f-497e0c1f185a/Images/Documentation/pencil-white.png) | The email template uses special placeholders called **Dynamic fields** (like %_CONTACT_NAME_%) that we automatically replace with real data when the email is sent. To learn more, check out our guide on [personalizing emails.](/v1/docs/dynamic-fields-email-personalization) |
| --- | --- |

## Next steps

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- **Review your other notifications:** Explore the other settings on the **Communications** page to ensure all your automated emails are working perfectly for your business.

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### FAQs

**Do these settings apply to in-person and online payments?**

Yes! These settings cover all transactions processed through your Helcim account, no matter how you took the payment.

**Will my customers be notified that I've changed these settings?**

No, your customers will not be notified of any changes you make on this page. They will simply start or stop receiving emails based on your new preferences.

##