Creating a Support Ticket
  • 27 Oct 2022
  • 1 Minute to read

Creating a Support Ticket

You can create support tickets from within your Helcim account to ask a question or get assistance from the Helcim Merchant Experience Specialists when you need it.

To create a support ticket, click on the My Business icon and Support ticketsAny existing or previous tickets you have will be listed on this page, to create a new ticket click on New Ticket in the top right-hand corner of your screen.
new ticketNow, enter the details for your inquiry. Including a subject, which account the question applies to, and what additional ticketNext, click on Create to submit your ticket to the Merchant Experience Specialists.createYou will now see your inquiry listed on the main page of the Support Tickets section of your account. You can click back into a ticket to view updates and chat with the Support Team.

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