Understanding account reviews

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We understand that hearing about an account review can be unexpected, and you might have questions or concerns – especially if you've just received an email from us. We're here to help clarify this process.

Our account reviews are a standard part of how we ensure a secure platform for all our merchants. This guide will quickly point you to the information you need:

  • Why reviews happen: Understand the reasons and when they occur.

  • What to expect: Learn about the review process and how we communicate.

  • How to prepare: Get tips for a smooth review.

Our goal is to make this as straightforward as possible. Find the topic you need below to get started.

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