Account Settings
    • 20 Mar 2024
    • 1 Minute to read

    Account Settings


    Article Summary

    Desktop View

    You can access your account settings in the Helcim Payments App by clicking on More in the bottom right-hand corner of the screen.


    Helcim Payments App menu

    Next, select Settings from the menu.
    settings button from the menuUnder the Account settings, you can view your account details and which version of the app you're currently using.

    account settingsOn the bottom of the screen there is an option to Send App Diagnostics. If you notice that the Helcim Payments app is not performing as expected, or if you are having issues, click this button to send a report to the Helcim team.app diagnostics

    For troubleshooting of your devices, please follow the steps outlined here and here. 

    Mobile View

    You can access your account settings in the Helcim Payments App by clicking on More in the bottom right-hand corner of the screen.


    Helcim Payments App menu


    Select Settings from the menu to access App Device information, or Support access information on contacting our Support team.

    settings or support menu

    If you notice that the Helcim Payments app is not performing as expected, or if you are having issues, tap Support and select Send App Diagnostics to send a report to the Helcim team.

    select send app diagnostics option

    For troubleshooting of your devices, please follow the steps outlined here.


    From Settings, tap on App Device Settings to view more information about your app and account. 

    app device settings

    Under Device settings, you can view which version of the app you're currently using as well as a few other account details.

    device settings



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