Managing Due Invoices
    • 23 Dec 2022
    • 1 Minute to read

    Managing Due Invoices

    Article summary

    Collecting payments is an important part of managing your business, so your Helcim account makes it easy for you to see what invoices are waiting to be paid, bulk request payments from customers, and  help you manage your cash flow.

    In this section:

    Viewing Due Invoices

    Under the Invoicing section of your Helcim account click on Due Invoices to see which invoices are waiting to be paid. This will take you to an overview page of outstanding invoices.

    On this page, you can switch between viewing All your invoices, your Due Invoices and the Overdue invoices that still need payment.

    Due invoices

    Use the calendar function to sort through your due invoices if you want to view invoices within a specific date range, or click on Collect Payments to pay an invoice or send bulk Pay Now Emails to customers.

    Once you've selected Collect Payments, select the invoices you want to process a payment for and click on Next.

    collected payments

    Now you can choose how you want to action the due invoices. You can either collect payment or send pay now emails for the outstanding invoices.

    Collecting Payments

    If you're ready to collect payment for the invoice, leave the action drop-down as Collect Payments and specify which terminal you want to process the payment through.

    select action

    Next, click on the Process button in the top right-hand corner of your screen to collect the payment.

    back or process invoice buttons

    Sending Due Reminder Emails

    If you want to remind the customer that they have an outstanding invoice, click on the Collect Payments button in the top right-hand corner of the Manage Due Invoices page, select the invoice you need, then instead of selecting collect payments from the drop-down, select Send Pay Now Email.

    sending due reminder emails

    Next, click on Send Emails in the top right-hand corner of your screen.

    back and send emails buttons

    A message will pop-up on the side of your screen confirming the email has been successfully sent to your customer.

    success notification

    Overdue Status for Invoices
    If you have set payment terms for invoices the status will automatically change to be Overdue if the invoice is still unpaid after the due date has passed. You can also manually change the status to Overdue for individual invoices. 

    Was this article helpful?