Voiding or Refunding Transactions

To adhere to the card brand rules, whenever you process a refund the transaction will be returned to the original card the cardholder used for the transaction.

You can reverse a transaction that was run in error as long as your batch has not yet been settled, if your batch has been settled you can process a refund.

Voiding a Transaction

When you void a transaction, the void will apply to the full amount of the original transaction. To void a recent transaction, click on Transactions under the Payments section of your Helcim Account. 

Next, select the transaction that you want to void.

This will open up the transaction details. On the top right-hand side of the screen, you will see 3 dots, this will open a drop down menu. Click on Void .

Click Yes to confirm that you would like to void the transaction.

The Transaction Information screen will now show the successful Void for your reference. 

Processing a Refund

If your batch has already been settled, you will not be able to void a transaction, but you can process a refund.

The steps to process a refund are the same as processing a reversal, but instead of clicking on Void in the Transaction Actions menu, you will click on Refund.

Confirm the amount to be refunded for the transaction and click on Refund.

A success message will pop-up confirming the action was successful.

The transaction will now show in your list of Latest Transactions as a REFUND.

To adhere to the card brand rules, whenever you process a refund, the transaction will be returned to the original card the cardholder used for the transaction.

Debit Cards: You can only refund debit transactions made in person, if the cardholder is present. You will need to use the Helcim Card Reader to process these refunds. Selecting refund from the transaction action menu will prompt the Card Reader. The cardholder will then need to enter their card.