Connecting the Gen 1 Card Reader - Workstation
  • 23 Sep 2022
  • 3 Minutes to read

Connecting the Gen 1 Card Reader - Workstation

Gen 1 Card Reader
The following article pertains specifically to the Gen 1 Helcim Card Reader

Once you have downloaded the Helcim Payments app on your laptop or desktop computer, you are ready to connect your Helcim Card Reader with the Helcim Payments app.

Configure Your Device

Begin by opening up the Helcim Payments app and logging in.

You can now begin configuring your device. Enter your Device Nickname and PIN, the PIN will allow you to log back into the app faster and bypass the need to enter your password. If you have already created a PIN for your account, you will not be prompted to create another one.

Once you have entered your information, click on Save.
You will see a confirmation screen confirming the device has been saved, click on Got it to continue.

Now you can connect your Helcim Payments app with the Helcim Card Reader. To get started, click on Connect.

USB Connection

Next, please connect the Helcim Card Reader to your device using the USB cord.
Once you see the Connection Established notice, click on Next.

The app will now configure the Helcim Card Reader, this may take a few minutes to complete.

Once this process is complete you will see a confirmation screen and you can select Go to Dashboard to begin accepting payments.

WiFi Connection

Unless you require mobile capability, we recommend connecting the Helcim Card Reader via USB for a more consistent connection.

Once you have completed the USB Configuration, you can switch your connection type to WiFi if needed. To do this, click on Connect via WiFi on the bottom of the USB Configuration Complete screen.

You will be prompted to select the WiFi network you want to connect to from the list of available networks.

After selecting the network you want to connect to, click on Next.

Next, enter your WiFi password and click Connect.

The app will now complete the setup.

Once connected you will see the WiFi Configuration Complete screen, from here you can select Go to Dashboard.

Troubleshooting Wifi Connection Issues

Reconnection Issue or You Have a New Internet Service Provider (ISP)

If your WiFi is having issues reconnecting, or if you have recently switched internet service providers, try the following two tips:

Not Found : 12000 or Not Available : 12000 Messages

This error message can occur when the incorrect WiFi SSID or password has been entered.

  • Double check that you are using the correct SSID and password for your WiFi
  • You can click on the Eye Icon to see the password being entered and verify it's correct

If You're Using a Dynamic IP

A dynamic IP can cause connection issues because once the IP changes, the Helcim Payments app will no longer recognize the IP address to connect to the Helcim Card Reader. This issue will only affect WiFi connections, to avoid this issue repeat the Setup Wizard and connect the Helcim Card Reader to the Helcim Payments app using a USB connection if you're using a workstation or Bluetooth if you're using a tablet or mobile device.

Using a USB or Bluetooth connection will avoid the Dynamic IP connection issue because they do not require an IP for the connection.

Switching to a Static IP - Receiving "Not Available: 12000" error message

You may see a Not Available:12000 error message on your Helcim Card Reader after completing the Setup Wizard and selecting WiFi if you're using a Dynamic IP. If this is the case you can try switching to a Static IP to resolve the error. You will likely need to reach out to your ISP to get them to set up a static IP for you.

Once your have your Static IP information, please follow the steps below. You do not need to reboot the terminal, or close the app.

  • Press 0 0 0 1
  • Select 2 for WiFi Parameters
  • Select 3 for My Networks
  • Press the Green Key to select the network
  • Scroll down using the F3 key to IP Configuration and select it
  • Next, select DHCP Activation and #2 for Off

After completing these steps your card reader should return to the IP Configuration Menu, from here follow these steps:

  • Select IP Address
  • Enter the Static IP Address
  • Press the Yellow Key until you return to the Admin Menu
  • Select 4 for Default IP Configuration
  • Next, select DHCP Activation and #2 for Off

These steps should bring you back to the IP Configuration Menu, from here select IP Address and enter the IP Address.

Switching from Wifi to USB

If you want to switch from a WiFi to a USB connection you can do so by repeating the steps in the Setup Wizard. Begin by logging into the Helcim Payments App and clicking on the Card Reader Icon, then selecting Setup Wizard.

  • Ensure the USB cable is plugged into your device
  • Click on Setup Wizard and wait 15 seconds
  • A button that says Reset to USB will appear
  • Click on this button

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