Bank Deposits and Settlements with Helcim
    • 03 Jan 2024
    • 1 Minute to read

    Bank Deposits and Settlements with Helcim

    Article summary

    A batch is a group of transactions that have been processed on the terminal. Before the batch can be deposited to your bank account it must be "Settled" (see batch Settlement options below).

    A deposit for the total combined amount of those transactions will arrive in 1-2 business days.

    Bank Deposit Speed

    Canadian Merchants If you are banking with a major financial institution in Canada, your funds should appear in your account within 1-2 business days.

    US Merchants Your funds should appear in your account within 1-2 business days. Transactions processed over the weekend are scheduled for deposit on the second business day.

    Batch Settlement for Helcim

    Your Helcim account is set to automatically settle at 17:00PM ET. You can adjust the automatic settlement time, or you can manually settle the batch. In order to prevent transaction loss, the virtual terminal will automatically settle any batches that remain open for 48 hours.

    On-time Funding

    Getting your funds on time is important. The payment processing industry is a complex network between businesses, banks, credit and technology and like any complicated system, issues can sometimes arise.

    If for some reason your deposit does not arrive as expected, please contact our Support team promptly so we may diagnose and solve the problem.

    Some common reasons for batch delays include:

    • Account verification. Please check your email to see if we requested additional information from you to complete this process. 
    • Bank processing times. Banks can add extra days including weekends and holidays. Once the bank has finished processing your payout, they will deposit the funds into your account automatically

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