Existing Invoice Actions

Invoice Actions

Creating an invoice is only the first step to getting paid, once an invoice has been created, you will often need to view, print, email, or duplicate the information to best serve your customers.

By clicking on an existing invoice within the Invoices section of your Helcim account, you can perform a variety of actions including view online, print, create PDF, send email copy, duplicate the invoice, send an email due reminder, or process a payment. This article will review each available action option for invoices. 

All of the options listed below are available under the Actions drop-down button in the top right-hand corner of your screen.

View Online

Selecting View Online will open your invoice in a new browser window.

This will let you see what the invoice will look like for your customers.

Here is an example of the online view:

Customers will have the option of downloading the invoice as a PDF, or viewing the notes if there are any attached to the invoice. If the invoice has not been paid yet, they will have an option to Pay Now and a reminder notice of when the invoice is due.

Print

Select Print

Selecting Print will open the invoice in a new window and display your computer's printing options.

Email PDF Copy

Select Email PDF Copy

You will then see a pop up to enter in a customers email address to mail the PDF file accordingly.

Send Pay Now Email

Selecting Send Pay Now Email will send an email to let a customer know that they have an outstanding invoice they need to submit payment for.

This option will be available if the invoice is in DUE status. Sending an pay now email will send the customer an invoice that includes a Pay Now button making it easy for your customers to complete their payment.

Click on Send Pay Now Email to open the email options. The form will auto-populate with the customer's information that is saved in your account. You can click through the text boxes to edit the To, From, Subject, and Email Body fields.

Once you are happy with the content for the email, click on Send on the bottom left corner. 

You will see a confirmation message pop-up in the top right-hand corner of your screen confirming the message has been sent.

When your customer opens the URL in the email they will see a copy of their invoice that includes three different action items, including the Pay Now button.

Request Deposit

You can view a step by step guide to requesting deposits for invoices in our support article here. 

Duplicate Invoice

If a customer is submitting an order that is similar to their previous one, it may be faster to duplicate a previous invoice, instead of starting from scratch.

Click on Duplicate Invoice

Select Yes you are sure you want to duplicate this invoice.

Selecting Yes will generate a new invoice and a new order number which you can then edit as required.

Process New Payment

Clicking on Process Now will let you process a transaction for a DUE invoice.

After you've clicked on Process Now, simply click on the transaction type and you will be redirected to the Virtual Terminal to complete. 

Make Recurring

Selecting Make Recurring will allow you to create a recurring payment plan using the details on that invoice.

Learn more about how to create a Recurring Invoice here.

Cancel an Invoice

 If you want to cancel an invoice you will need to click on the Edit button for the invoice (not the Actions button)  and change the status of the invoice. 

Delete a Line Item from an Invoice

To remove a line item from your invoice once a product has been added, simply hover your mouse over the item. Then, click on the trash icon to the right of the line item.