Pre-authorizations can be completed using the virtual terminal by changing the transaction type under more options. They can also be completed using the POS system in the Helcim App.
Capturing a pre-authorization
Once you have completed a pre-authorization, you need to capture the funds using an approval code. This function will complete the pre-auth/capture action and charge the funds to the customer.
Follow the steps below to capture the approval code. Here
First, you need to find the original pre-authorization transaction. To see instructions on how to search transactions please click here.
Once you have found the pre-authorization transaction you would like to capture, select it by clicking on it. You should see PRE-AUTH under Type of transaction.
The transaction details will show, click on the 3 dots in the top right and then select Capture from the drop down menu.
You can also select Void from the list above. If the pre-auth is voided, it will cancel the original transaction. If you wished to capture the pre-auth you would need to create another pre-auth transaction.
You will now be asked to confirm the capture amount, the text box will auto-populate with the original transaction amount. If you need to change the amount you can do so now. Once you have confirmed the amount to be processed, click on Capture.
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Once you have captured an amount you will see a Capture successful pop up.
If you have chosen to capture a partial amount, selecting the transaction will display the remaining amount.
A new transaction will now be added to the transaction list showing the CAPTURE.
Bulk Capture
To capture multiple pre-authorizations in one go, select the three dots in the top left, and select Manage pre-authorizations.
This will display all your current pre-authorizations.
Use the check boxes to select the transactions you wish to capture. Selecting the top checkbox on the left will select all the transactions in the list.
You can now either Capture your transactions or Capture & Settle. Capture & Settle will capture all your outstanding pre-authorizations and manually settle them as a batch.
To Capture without settling the transactions as a batch, select Capture. These transactions will be settled as normal when your batches close daily.
To Capture the transactions and settle them as a batch immediately, select Capture and Settle.
Once you have captured your transactions you will see a confirmation message.
The captures will now show as their own transactions in your transactions list.
