Sending Payment Requests with Helcim ACH Payments

Overview

Helcim merchants can easily send payment requests through Payment Requests, allowing customers to pay via ACH Bank Payments or Credit Card directly from their bank account. Payment requests can be sent via text or email, streamlining the payment collection process for your business. This guide walks you through how to create and manage payment requests, and what happens when using ACH bank payments.

How to send a Payment Request for an ACH payment

1. Navigate to Payment Requests

• From your dashboard, go to Payments > Payment Requests to begin creating a new payment request.

2. Enter payment request details

• Fill in the necessary payment details, such as amount, invoice description, and customer information.
• Specify your payment method: either ACH Bank Account or both Credit Card and ACH Bank Payment options.

3. Send the payment request

• Once your payment request is ready, send it to your customer via text or email.

4. Customer submits payment

• Your customer will receive the request and can enter their banking information.
• For ACH payments, the customer must complete the authorization agreement for their first payment. Future payments will only require payment submission.

5. Transaction pending & account verification

• If the customer uses a new or unverified bank account, the transaction will be marked as Pending until the account is verified. The invoice will remain DUE during this time.
• Once the payment is approved, the invoice will automatically be marked as PAID.

6. Payment completion & notifications

• Both you and your customer will receive notifications: your customer will get a copy of their authorization form and a receipt, while you will be informed when the payment and authorization are complete.