Back office tools

The Back Office Tools category in the All Tools menu of your Helcim dashboard provides access to tools that help you manage the behind-the-scenes, administrative aspects of your Helcim account.

Helcim’s Back Office Tools

• My Business: Manage your merchant accounts, addresses, banking, and more.

  • Tip: Many of the tools in the Back Office Tools category can also be accessed as side-menu items within the My Business tool, including Equipment, Chargebacks, Bank Deposits, Support Tickets, and Employees.

• Employees: Add and manage employee user accounts.

• Bank Deposits: View details of your deposits and withdrawals.

• Support Tickets: Contact Helcim support for assistance.

• Equipment: Order hardware for taking in-person payments.

• Chargebacks: Manage chargeback disputes.

• App Devices: View and manage devices with the Helcim app installed, and adjust device settings.

Next Steps

Now that you have a good grasp of the Back Office Tools category, here are some next steps to continue learning how to use the Helcim platform:

Discover other Helcim tool categories:

• Navigating Payment Tools

• Navigating Merchant Tools