Want more insight into what's happening within your Helcim account? Our user activity and system logs provide transparency, helping you monitor user actions, track access, and identify any potential issues with integrations.
| To learn how to access these reports and others, read this article first: Accessing and Generating Reports. |
This article will guide you through the 'User Logs' report, 'User Access Logs' report, and touch upon the important API reports that help ensure smooth operations.
In this article
User logs: tracking actions within the system
The 'User Logs' report provides a detailed record of actions performed by users within your Helcim account. This is helpful for accountability and understanding operational workflows. You can filter this report by specific Users to see actions taken by an individual.
Report columns include:
Log date: The date and time the action was performed.
User: The name of the Helcim user who performed the action.
Log entry: A description of the action taken (e.g. Customer Cards exported, Product Inventory exported, Sub Category Saved, Category Modified).
User access logs: monitoring login activity
The 'User Access Logs' report helps you monitor who is accessing your Helcim account and when. It's a key tool for security oversight. You can also filter this report for All Users or a specific user.
Report columns include:
Log date: The date and time of the access attempt.
User: The name of the Helcim user attempting to access the system.
IP address: The internet protocol address from which the access attempt was made.
Login result: Indicates whether the login attempt was successful (Yes) or unsuccessful (No).
API reports: troubleshooting integrations
The API category of reports includes 'Error Logs', 'API Logs', 'reCAPTCHA Error Logs', 'QuickBooks Online Queues', and 'Xero API Logs'. These reports are crucial for businesses using integrations with Helcim. They provide insights into any errors or activity related to your API connections, which is vital for diagnosing and resolving integration issues.
| The 'API Error Logs' report is a helpful tool for checking on the most recent API activities if you're trying to diagnose an issue with an integration. |
Next steps
With a clear understanding of your reporting tools, you're now equipped to make more informed decisions across all aspects of your business. If you have further questions, our support team is always ready to help!
FAQs
Can I see what changes a specific user made to a product?
The user logs report will show actions like ‘Product Modified’ or ‘Category Modified,’ indicating that a change occurred, but not the specific data before and after the change.
What does "Login Result: No" mean in the user access logs?
This indicates a failed login attempt, which could be due to an incorrect password or other access issues.
Where can I learn more about integrating my Helcim account with other software?
Visit our Helcim Developers documentation or contact our support team for assistance with integrations.