Editing Your User Settings

Viewing your Account

You can view and edit your Helcim account settings at anytime by selecting the profile icon in the bottom left-hand corner of your screen.

Simply click on the profile icon, then select My Helcim User.

My Helcim user

User Profile

In the User Settings of your Helcim Account you can make changes to your User Profile such as update your Address and Login information.

User settings main page

To change your address, select 'Change'. This will open the address change modal. Use the drop down to select your country and enter the rest of your address information.

Change address Modal

To change the email associated with the account, select 'Change' next to your email address. Enter the new email and your account password to confirm the change.

Change Email Modal

To change the password for your account, select 'Change' next to the password field. You will then be prompted to enter your new password, confirm and then enter your current account password to complete the change.

Change password

Password Requirements

Passwords must be a minimum of 12 characters and contain at least 1 uppercase letter, 1 lowercase letter and 1 number. If you have forgotten your password and need it reset, please contact our support team.

Security Settings

Here you can update the security settings for your Helcim account including turning on Google Single Sign On, set up two-factor authentication, change you Helcim App Pin login and view the access logs for your account.

Single Sign On

To set up Single Sign on with a Google account, toggle the radio button on. Select the google account you wish to use for sign in. Enter your Google login information. This will allow you to use your Google account to sign into your Helcim account.

SSO radio button

Choose an account

confirm you want to sign in to Helcim

security main screen

To disconnect, toggle the radio button off and select 'Disconnect'.

disconnect your Google account

Two-Factor Authentication

To set up two-factor authentication on your account, toggle the radio button on. Enter your phone number when prompted as well as your account password. Click save.

two-factor authentication

Enter number for 2FA

2FA confirmed

To turn off two-factor authentication, toggle the radio button off and enter your account password when prompted.

Disable 2FA

To change the phone number used for two-factor authentication, select 'Change' next to the current number, enter the new number and your account password to confirm the change.

Change 2FA settings

Once you have set up two-factor authentication using SMS, you can change to an authenticator app. To do so, click 'Change' on the security settings screen. Select the authenticator app option. Scan the QR code and enter the 6 digit code generated. Enter your account password to confirm the change.

Set up authenticator app

Helcim App PIN

Your Helcim App PIN can be set up for quick access to the Helcim App. To set up, toggle on the radio button. Enter a PIN when prompted (must be between 4 and 10 digits) and enter your account password to confirm. Hit Save.

Select Helcim App PIN

Create a PIN

Create a PIN confirmed

To disable the PIN for your Helcim App, toggle off the radio button.

Disable PIN

You can change your Helcim App PIN at anytime, just select 'Change' next to your PIN on the Security settings page. Enter your new PIN and enter your account password to confirm the change.

On the Security Settings page you can view the log in activity for your Helcim Account. A list of all logins will be displayed and will show the date, location, IP address and browser used. You can search this list by Location, IP address or Browser.

Security settings