The Helcim Smart Terminal

The Helcim Smart Terminal

Getting Started 

Unboxing your new Smart Terminal. 

This article is a step by step guide for setting up your Helcim Smart Terminal. 

The box contains:

• Helcim Smart Terminal
• Charging Cable (USB-C to USB-A)
• Additional USB-C Cable 
• Receipt paper rolls x2
• QR Code- Scan for more information about your Smart Terminal. 

Charging your Helcim Smart Terminal.

1. We recommend that you unbox and set up your Helcim Smart Terminal at least 24 hours in advance. This will give you ample time to charge the terminal and install any necessary updates before you begin processing. 

2. Charge the Helcim Smart Terminal using the USB-C cable for around 4 hours to reach full battery. It can last up to 8 hours with printer usage.

Loading the receipt printer.

Your Helcim Smart Terminal comes with 2 complementary rolls of paper. One is already installed. 

To load receipt paper, pull open the paper roll holder. Do this using the 3 raised lines on both sides of the terminal, above the screen. Remove the empty roll and insert a new one. Make sure the thermal coated side is facing towards the terminal screen. 

To print a test receipt, select a transaction from the transaction list. From the action menu (three dots in the top right) select 'print receipt'. When the printing receipts, make sure to rip them towards you/the front of the card reader. 

Power on your Helcim Smart Terminal.

Press the power button on the left hand side of the Smart Terminal and select, 'Get Started'!

Setting up your Helcim Smart Terminal. 

Connecting to the Wi-Fi.

When you turn on the Helcim Smart Terminal for the first time, you will be asked to set up your network. Select your preferred Wi-Fi network from the list and enter your network password and press 'Connect'.

Time Zone Settings.

You can set the time zone for the Helcim Smart Terminal by scrolling and selecting your preferred time zone for the device.

The time zone selected is only for your Smart Terminal. It will not change the time zone of your Helcim Account. 

Helcim App Updates.

The Helcim Smart Terminal will search and install the latest Helcim app to ensure you get the smoothest experience. After the update, it will automatically reboot the device and you'll be able to log into your Helcim app. 

Logging into your Helcim Account for the first time.

After your device has rebooted, a welcome page will appear. Here you can select 'Continue' to log in to your Helcim account or hit 'Settings' to access your device hardware settings.

If this is your first time logging in to the Helcim Smart Terminal you will need your Helcim account email and password. 

If you have not yet signed up for a Helcim account, easily sign up at https://hub.helcim.com/signup/register/ on your laptop or any other mobile device. 

Configuring your settings.

Helcim App Settings.

To access the settings menu, select the 3 lines in the bottom right hand corner and select settings. From here, you can customize your Tips, Discounts, Receipts and Taxes. Click here to know more about your app settings.

Device hardware settings.

There are two ways to access your Smart Terminal’s device specific settings.

When turning on or rebooting the device: On the welcome screen under  ‘Continue’ select ‘Settings’. The Hardware Settings will open.

From within the settings menu of the Helcim App: Select the 3 lines in the bottom right corner. Select 'Settings' then choose 'Hardware Settings'

Device Setting Options.

These configurations are specific to your Smart Terminal and will not affect your Helcim app, other hardware or Helcim account.

• Network- Change the Wi-Fi network your Smart Terminal is connected to
• Device Info- View device information, companion app version and model number. You will also be able to re-install the Helcim App from here. Any custom settings you have in your Helcim app will not be affected by re-installing or updating the app.
• Display- Adjust the screen brightness and configure Sleep mode.
• Time Zone- Adjust your devices time zone 
• Support- Displays the contact information for Helcim’s support team

Troubleshooting your Smart Terminal.

General troubleshooting.

Before going through issue-specific troubleshooting, it’s best to ensure all the following steps are met:

• Check if the Helcim Smart Terminal has enough battery life to proceed with transactions
• Check if your device has the latest version of the Helcim app
• Check if your device’s date and time are accurate
• Ensure your Helcim account is active

Wi-fi troubleshooting.

• Toggle the device Wi-fi on and off to check connectivity
• Restart your router and device and connect again
• Check your current Wi-fi speed, if it’s weak you may have to switch to another network
• Reboot the Helcim Smart Terminal

Printer troubleshooting.

• Ensure the printer latch is closed and loaded correctly with a thermal receipt paper
• Check if your device has the latest version of the Helcim app
• If it’s still not printing a receipt, reboot the Helcim Smart Terminal

Helpful Links.

Viewing transactions

Processing refunds or reversals

Linking a customer or invoice to a payment

Closing a batch 

Helpful FAQs.

Q: How do I purchase the Helcim Smart Terminal?

A: To purchase a Smart Terminal you need to sign up for a free Helcim account. Simply head over to this link to get started.

Q: Are there monthly fees associated with using Helcim Smart Terminal? 

A: With Helcim, you don’t have to worry about leases or monthly fees. You can purchase the Helcim Smart Terminal outright for $429*.  Once you begin taking payments, you only pay for what you process with our transparent Interchange Plus pricing. 

Q: What type of payment methods can I accept with Helcim Smart Terminal?

A: The Helcim Smart Terminal supports credit and debit cards via tap or chip & PIN. It accepts major card brands including Visa, Mastercard, Discover and American Express and mobile wallets such as Google Pay and Apple Pay. The Smart Terminal is also capable of manual card entry payments. You can also link invoices from your Helcim account and manually process them through the Helcim Smart Terminal.

Q: Do I need to link the Helcim Smart Terminal with another device in order to use it?

A: No, the Helcim Smart Terminal is a stand-alone terminal pre-loaded with the Helcim point-of-sale app with a receipt printer built right in. All you need is a Wi-Fi connection to start processing payments.

Q: Is there warranty for the Helcim Smart Terminal?

A: Yes, the Helcim Smart Terminal comes with a limited 1-year warranty. To know more about our hardware warranty and return policies, head over to our Terms and Conditions.

Regulatory Information

You can also view this information on the sticker on the back of your Helcim Smart Terminal. 

Model: Saturn1000

United States

FCC ID: WIYS1F2MOB001

Contains FCC ID: WIYSLM5000QA

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 

Reorient or relocate the receiving antenna. 

Increase the separation between the equipment and receiver. 

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 

Consult the dealer or an experienced radio/TV technician for help. 

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

Canada:

IC: 27350-S1F2MOB001

Contains IC: 27350-SLM500A

CAN ICES-003(B) / NMB-003(B)

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

This device may not cause interference.

This device must accept any interference, including interference that may cause undesired operation of the device.